RoboTech Science uses the ITIL framework for efficient management and delivery of IT professional services to your organization.
System and Network Design
Computers, instruments, and robotics are workhorses of the modern laboratory and rely on hardware, software, and services to work in harmony to deliver data and services to scientists. RoboTech Science can design a robust infrastructure that provides cost-effective enterprise services to support the goals of the lab and scale as your needs grow.
Scientific Information Systems
Our team has over twenty years of experience designing and maintaining complex scientific information systems for diverse applications, including biometrics and forensics, sample management, genetics, and diagnostic screening. RoboTech Science can design scientific information systems, integrate robotics and scientific instruments to automate data collection, and analyze data. We can also provide onsite and remote database administration services.
Enterprise Content Management and Business Process Automation
Today’s applications run in concert to automate business and laboratory processes and require flexible integration. Our ten years of experience with enterprise content management and business process automation can help streamline and standardize repetitive processes, comply with record management requirements, digitize paper files and organize the contents into searchable resources for reporting. Our business analyst can help with business process improvement and re-engineering for:
- Approval Management – procurements, standard operating procedures, contracts
- Employee Onboarding – route new employee paperwork for account creation, health insurance, timekeeping
- Digital and electronic content – images, publications, audio, video
- Project and Task Management – collect and disseminate information to team members and generate performance reports
Infrastructure Platform Technologies
RoboTech Science can configure and deploy a private cloud and manage cloud-based applications.
We provide Multi-Tier Service Desk onsite support, which includes application support for scientific applications. We have extensive knowledge of LIMS, scientific instruments, and bioinformatics software that allow us to troubleshoot incidents, build relationships with vendors to escalate issues, and get them resolved quickly.
IT Procurement and Vendor Management
We can assist your organization with sourcing a suitable product based on your requirements and interface with the vendors as a single point of contact for all maintenance and warranty repairs. We will monitor the useful life-cycle of equipment and recommend upgrade and replacement strategies.